Privacy Policy

Effective Date: January 1, 2025

At Serenity Funeral Planning Consultants, we are committed to protecting your privacy during these sensitive times. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and communications.

1. Information We Collect

We collect personal information in the following ways:

Information You Provide: This includes details you provide when you schedule consultations, fill out forms, subscribe to our services, or contact us. Examples include your name, email address, phone number, service preferences, and payment details.

Automatic Information: When you visit our website, we may automatically collect certain information, including your IP address, browser type, operating system, and usage data. This helps us improve the functionality of our website and services.

Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance user experience, analyze site usage, and provide personalized service recommendations.

2. How We Use Your Information

We may use your personal information for the following purposes:

2.1 To provide, operate, and improve our funeral planning consultation services.

2.2 To communicate with you, including sending appointment confirmations, service updates, and notifications.

2.3 To process transactions and payments for our services.

2.4 To respond to inquiries, support requests, or feedback regarding our services.

2.5 To comply with legal obligations and protect our legal rights.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. We may share your information in the following circumstances:

3.1 Service Providers: We may share your information with trusted third-party service providers who assist us in providing and maintaining our services, including funeral homes, cemeteries, and communication service providers. These service providers are obligated to maintain the confidentiality and security of your information.

3.2 Legal Compliance: We may disclose your information when required by law or to protect our rights, privacy, safety, or property, or that of our clients or others.

4. Your Choices

You have the following choices regarding your personal information:

4.1 Access and Update: You may access and update your personal information by contacting us at any time.

4.2 Opt-Out: You can opt out of receiving SMS or email communications from us at any time by following the instructions provided in those messages.

4.3 Help: Text or reply HELP for assistance with our messaging services.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of data transmission or storage is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. After this period, your data will be securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal information.

• Object to the processing of your data.

• Withdraw consent for data processing.

If you wish to exercise any of these rights, please contact us at [email protected]

8. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Serenity Funeral Planning Consultants. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

Serenity Funeral Planning Consultants reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Email: [email protected]
Phone: 510-397-0635
Address: 15934 Hesperian Blvd. Suite 114, San Lorenzo, California 94580, United States
Owner: Jacqueline Scoggins