Terms and Conditions

1. About Our Services

Serenity Funeral Planning Consultants provides funeral and memorial service planning consultation. We assist families in organizing and coordinating funeral arrangements, connecting clients with funeral homes, cemeteries, and other service providers. We are consultants and advisors; we do not operate as a funeral home or cemetery.

2. Acceptance of Terms

By using our website, scheduling consultations, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

3. Service Limitations

Our services are limited to consultation and planning assistance. We:

We do not provide funeral director services, embalming, burial, cremation, or other services that require funeral home licensing.

4. Client Responsibilities

As our client, you agree to:

5. Payment Terms

Payment for our consultation services is clearly stated on the website. We accept various forms of payments.

6. Cancellation and Refund Policy

Consultations may be rescheduled with at least 24 hours notice. Cancellations made less than 24 hours before a scheduled appointment may be subject to a cancellation fee. Refund policies for services will be discussed and agreed upon during the initial consultation based on the specific services requested.

7. Third-Party Services

We may recommend or coordinate with third-party service providers including funeral homes, cemeteries, florists, caterers, and other vendors. We are not responsible for the quality, timeliness, or pricing of third-party services. All contracts and payments with third-party providers are separate from our consultation services.

8. Limitation of Liability

Our liability is limited to the amount paid for our consultation services. We are not liable for any indirect, incidental, consequential, or punitive damages. We are not responsible for delays, cancellations, or issues caused by third-party service providers, weather conditions, or other circumstances beyond our control.

9. Confidentiality

We maintain strict confidentiality regarding all client information and family details shared during our consultations. Information will only be shared with third-party service providers as necessary to fulfill your service requests and with your explicit consent.

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Serenity Funeral Planning Consultants and is protected by copyright laws. You may not reproduce, distribute, or use our content without written permission.

11. Website Use

You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of others. You may not:

12. Communication and Messaging

By providing your contact information, you consent to receive communications from us via phone, email, and text message regarding your services, appointments, and account information. You may opt out of non-essential communications at any time by following the instructions in our messages or contacting us directly.

13. Dispute Resolution

Any disputes arising from these Terms or our services will be resolved through good faith negotiation. If necessary, disputes will be subject to the laws of the State of California and resolved in the courts of Alameda County, California.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

16. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Serenity Funeral Planning Consultants regarding the use of our website and services.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: